Expo Eats Privacy Policy

Last updated: September 11, 2026

This policy explains how Expo Eats handles information collected through its customer ordering, payment, loyalty, and receipt services at expoeats.joplinexpo.com and at checkout. It does not describe employee records or staff scheduling services.

Information we collect

We collect information you provide, such as your name, telephone number, email address, orders, receipt preferences, and customer support requests. If you participate in loyalty rewards, we also maintain your points, purchases, and reward activity. We maintain transaction and message records to operate these services and investigate delivery or payment problems.

Our website and hosting providers may receive technical information such as your IP address, browser information, access times, and error logs. The application uses cookies and browser storage for sessions and operational features, including temporarily storing queued cash transactions on cashier devices.

Card payments are processed through Stripe. Expo Eats retains transaction references, amounts, payment status, and limited payment details needed to operate the service. The POS does not store full payment card numbers, card security codes, or PINs.

How we use information

We use information to fulfill orders, process payments and refunds, provide requested receipts, administer loyalty rewards, answer questions, prevent misuse, maintain records, and satisfy applicable obligations. Providing a number for a purchase or loyalty account does not by itself enroll you in marketing texts.

Text messages and mobile information

When you specifically request a text receipt, we use your mobile number and order information to send that receipt. You may decline a text receipt and still make a purchase.

We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not sold, rented, or shared for third-party marketing. We may provide information to service providers, such as Twilio and telecommunications carriers, only as necessary to deliver messages and support the messaging service, or when disclosure is required by law.

Reply STOP to opt out of texts. Reply HELP for help, or contact the support address below. Opting out of texts does not remove records we otherwise need to retain for transactions, accounting, security, or legal obligations.

Service providers and other disclosures

We use providers for payment processing, hosting, message delivery, and related operations. We provide them information needed for those services. We may also disclose information when required by law or reasonably necessary to protect customers, our services, or legal rights. These disclosures do not authorize recipients to use SMS consent or mobile information for their own marketing.

Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, including customer service, transaction records, dispute resolution, and applicable recordkeeping requirements. We use reasonable safeguards to protect information. No storage or transmission method is completely secure.

Your choices and requests

You can decline optional receipts and loyalty enrollment. Contact us to request access to, correction of, or deletion of your customer information. We may verify your identity and retain records where needed to fulfill legal obligations or resolve transactions. Rights available to you depend on applicable law.

Changes and contact

We may update this policy by posting a revised version with an updated date.

For privacy questions or requests, contact Expo Eats at info@joplinexpo.com.

See also our Terms and Conditions, including SMS Receipt Terms.